Andy's Auto Sport is world-class online auto parts retailer. Our customers range from average folks just looking to do a self-upgrade on their car to true automobile modification fanatics. We're proud and excited to be the chosen resource for all of them, no matter how much experience they have in the industry!

Our customer-facing teams are under new management, and we are in the midst of transforming our support operations from a call center to an epicenter of customer success. Our roadmap for this radical change is grounded in our Core Values:

• Be Extraordinarily Helpful
• Informing and Educating ourselves and others
• Respecting and Valuing everyone
• Being Passionate
• Working as a Team
• Honesty and Integrity

If you're an automotive enthusiast looking for an exciting new opportunity, then forget everything you've learned about what to expect in customer support, and start driving your imagination toward this thrilling team that you'll be proud to join.

Position Description

As an Automotive Expert at Andy's, you'll work with customers to determine the right parts to buy, and help them troubleshoot during and after installation.

Defining Success

You'll be responsible for demonstrating success in several key areas, all focused around our Core Values:

• Customer Satisfaction
• Order Success Rate
• First Contact Resolution
• Being Passionate
• Service Level Adherence
• Attendance

You will also be responsible for collaborating on training initiatives with the management and lead levels of the organization, to share your automotive knowledge with other members of the team.

Requirements

This is definitely the right opportunity for you if you've got a winning combination of these qualities:

• You consider yourself a "people person" and you've had proven success in customer support
• You're technically savvy and can hold your own against a PC and new software
• Something inside of you says that even though our cultural ideas about it have changed, you still believe that "the customer is always right."
• You love cars and/or know a lot about them, especially including vehicle modifications
• You have a mastery of the English language, complete with an understanding of what is and isn't professional
• You're not afraid of working on some weekend days

Suggested Qualifications

If you've got the following qualities, we are even more excited to talk to you - no, really, stop everything and send us your resume now!

• You've got experience teaching other people about cars
• You're bilingual in English and Spanish

To Apply

Please submit your resume as well as a cover letter which addresses the following:

• Why does this opportunity appeal to you?
• What do you hope to learn if hired for this role?
• Describe a time that you received extraordinary customer service - what made it great, and would you buy from that company again?